Terms of Service

1. Introduction

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and Sankofa Digital OU, a company registered in Estonia under registration number 14998798 ("Company", "we", "us", "our"), governing your access to and use of the MyTwinVoice platform and all related services ("the Service").

By creating an account or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

2. The Service

MyTwinVoice is an AI twin creation platform that enables you to create a personalised artificial intelligence agent ("AI twin") based on your personal data, including but not limited to voice recordings, photographs, documents, and text content.

Your AI twin can:

• Engage in conversations that reflect your knowledge, personality, and communication style.
• Be shared with others via a unique link, allowing third parties to interact with your AI twin.
• Process and respond to queries using the content you have uploaded.
• Communicate using a synthesised version of your voice (where voice data has been provided).

The Service is provided on an "as is" and "as available" basis. We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice.

3. Account Registration

To use the Service, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information to keep it accurate and complete.
• Maintain the confidentiality of your password and account credentials.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately of any unauthorised use of your account.

3.1 Age Requirement

You must be at least 16 years of age to use the Service. By creating an account, you represent and warrant that you are at least 16 years old. If you are between 16 and 18 years of age, you represent that you have the consent of a parent or legal guardian to use the Service.

3.2 One Account Per Person

Each individual may only create and maintain one account. Creating multiple accounts to circumvent restrictions, abuse promotions, or for any other reason is a violation of these Terms and may result in termination of all accounts.

4. Subscription Plans

MyTwinVoice offers the following subscription plans:

Features, limits, and inclusions for each plan are described on our pricing page and may be updated from time to time. We will provide 30 days' notice of any material changes to plan features or pricing.

5. Payment and Billing

5.1 Payment Processing

All payments are processed securely through Stripe. All prices are in Euros (EUR) and include applicable VAT where required. You agree to provide valid and up-to-date payment information.

5.2 Auto-Renewal

Monthly subscription plans (Pro and Pro+) automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current price on each renewal date.

5.3 Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation, you will continue to have access to your paid plan features until the end of the current billing period. No partial refunds will be issued for the remaining days in the billing period.

5.4 Cooling-Off Period

In accordance with EU consumer protection law, you have a 14-day cooling-off period from the date of purchase to request a full refund, provided that you have not substantially used the Service during that period. To request a refund during the cooling-off period, contact us at info@sankofa-digital.ai.

5.5 No Refunds After Cooling-Off Period

After the 14-day cooling-off period, all payments are non-refundable, except where required by applicable law or at our sole discretion.

6. User Content

6.1 Ownership

You retain all ownership rights to the content you upload to MyTwinVoice ("User Content"), including but not limited to voice recordings, photographs, documents, and text. We do not claim ownership of your User Content.

6.2 Licence Grant

By uploading User Content to the Service, you grant Sankofa Digital OU a non-exclusive, worldwide, royalty-free licence to use, process, store, and display your User Content solely for the purpose of providing and improving the Service. This licence continues until you delete the relevant content or close your account, after which we will delete it in accordance with our data retention policy.

6.3 Your Responsibility

You are solely responsible for the content you upload. You represent and warrant that:

• You own or have the necessary rights and permissions to upload and use the content.
• Your content does not infringe the intellectual property rights of any third party.
• Your content does not violate any applicable law or regulation.
• If your content includes personal data of other individuals, you have obtained their informed consent.

7. AI-Generated Content

Your AI twin generates responses using artificial intelligence based on the content you have uploaded. You acknowledge and agree that:

• No guarantee of accuracy: AI-generated responses may contain inaccuracies, errors, or hallucinations. The AI twin does not guarantee factual correctness, and responses should not be relied upon for critical decisions.
• Not professional advice: AI twin responses do not constitute professional, legal, medical, financial, or any other form of advice. Always consult a qualified professional for important decisions.
• Liability: We are not liable for any decisions made, actions taken, or consequences arising from reliance on AI-generated content from your twin or any other twin on the platform.
• Third-party interactions: If you share your AI twin with others, you are responsible for informing them that they are interacting with an AI, not a real person.

8. Acceptable Use

You agree not to use the Service to:

• Upload, create, or distribute any content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
• Impersonate any person or entity without their explicit, informed consent, or to create twins that mislead others about the identity of the person being represented.
• Create twins of other individuals without their express written consent.
• Generate or distribute hate speech, content promoting violence, discrimination, or terrorism.
• Send unsolicited communications (spam) or use twins for automated mass messaging.
• Attempt to reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Service or its AI models.
• Attempt to circumvent any security features, access controls, or usage limits of the Service.
• Use the Service to develop competing products or services.
• Use the Service in any manner that could damage, disable, overburden, or impair our servers or networks.
• Upload content that contains malware, viruses, or other harmful code.

Violation of this acceptable use policy may result in immediate suspension or termination of your account without prior notice.

9. Intellectual Property

The MyTwinVoice name, brand, logo, software, website design, and all associated intellectual property are owned by Sankofa Digital OU and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, or otherwise exploit any of our intellectual property without our prior written consent.

Your User Content remains your property. Nothing in these Terms transfers ownership of your content to us.

10. Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

By using the Service, you acknowledge that you have read and understood our Privacy Policy, and you consent to the collection and processing of your data as described therein.

11. Limitation of Liability

11.1 Service Provided "As Is"

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by applicable law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11.2 No Guarantee of Availability

We do not guarantee that the Service will be available at all times, uninterrupted, secure, or error-free. We are not liable for any downtime, data loss, or service interruptions.

11.3 Maximum Liability

To the maximum extent permitted by applicable law, our total aggregate liability to you for any claims arising out of or relating to these Terms or the Service shall not exceed the total amount you have paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.

11.4 Exclusion of Consequential Damages

In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or loss of goodwill, regardless of the cause of action or the theory of liability, even if we have been advised of the possibility of such damages.

11.5 Statutory Rights

Nothing in these Terms shall limit or exclude liability that cannot be limited or excluded under applicable law, including liability for fraud or fraudulent misrepresentation, or your statutory rights as a consumer under EU law.

12. Termination

12.1 Termination by You

You may terminate your account at any time by deleting your account through your account settings or by contacting us at info@sankofa-digital.ai. Upon account deletion, your data will be processed in accordance with our Privacy Policy.

12.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice or liability, if:

• You breach any provision of these Terms.
• You engage in conduct that we determine, in our sole discretion, is harmful to other users, third parties, or the Service.
• We are required to do so by law.
• We discontinue the Service (with reasonable notice).

12.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will delete your User Content within 30 days unless retention is required by law. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 6, 7, 9, 11, and 14.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will provide you with at least 30 days' prior notice by:

• Sending an email to the address associated with your account.
• Displaying a prominent notice within the Service.

Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the Service and delete your account before the changes take effect.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict of law principles.

Any disputes arising out of or in connection with these Terms or the Service shall be submitted to the exclusive jurisdiction of the courts of Tallinn, Estonia.

Notwithstanding the foregoing, if you are a consumer resident in the European Union, you retain the benefit of any mandatory provisions of consumer protection law in your country of residence, and you may bring proceedings in the courts of your country of residence.

You may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

15. Contact

If you have any questions about these Terms, please contact us: